Thank you for shopping at Double C Customs, LLC. In the case that you are not entirely satisfied with your purchase, we would like to help. To initiate the return and refund process, follow the steps below.
Returns
You have 10 calendar days to return your purchase from the date of delivery. For an eligible return the item must be in the same condition in which you received it – including all original packaging and with the tag intact. You must also have the receipt or proof of purchase. We are unable to accept returns without the original packaging or proof of purchase.
Custom Orders – There will be a restocking fee of $35.
Clearance/Sale Items – These items are not eligible for returns/refunds.
Refunds
Upon returning the item, our staff will inspect the product to determine whether it is in a condition worthy of return and a refund. Once received, we will notify you of the state of your return and the status of its inspection. If the item is approved for return, we will initiate the refund process. A refund will be credited to the original credit card/payment method used for the purchase. Your account will be credited within 4 weeks (this includes transit time for us to receive the return from the shipper, the time it takes us to process the return once we receive it, and the time it takes the credit card company to process the refund request.)
Shipping
You are responsible for paying the shipping cost of all returns.
30-Day Policy
If we have not been contacted by email within 30 days of the delivery date, ALL SALES ARE FINAL.
Contact
Should you need to contact Double C Customs, LLC. please email jchapman@doubleccustoms.net or schapman@doubleccustoms.net or fill out the form below.
